Wing FTP Software

help me connect ftp show List directory / Time Out

[1][FTP]Status: Start Login FTP(am@ipmtv.3bbddns.com:23914) ...
[1][FTP]Status: Connecting to 110.164.204.27:23914
[1][FTP]Status: Text encoding: System.Text.UTF8Encoding
[1][FTP]Status: Login FTP(am@ipmtv.3bbddns.com:23914) Successfully
[1][FTP]Status: Start List directory / ...
[1][FTP]Status: Connecting to 110.164.204.27:23914
[1][FTP]Error: List directory / Time Out

Maybe you did not forward the passive ports correctly in your firewall/router, so please have a look at this KB article first: https://bbs.wftpserver.com/viewtopic.php?t=5