Page 1 of 1

Weblinks not working

Posted: Mon Dec 06, 2021 2:30 pm
by RhysHead

Got a strange issue with our server.

We're running the latest version (6.6.5) on Windows 2016 std

Can browse the folders using HTTPS perfectly fine, select the required file and click download and get the following error:

This site can’t be reached
The web page at

might be temporarily down or it may have moved permanently to a new web address.

The "Enable file download link" option is selected and I see the link created in the _Weblink folder

Any ideas would be greatly appreciated


Re: Weblinks not working

Posted: Sun Dec 12, 2021 6:52 am
by FTP
If you just upgraded from an old version, you can try to delete the file "Data/bookmark_db" and restart WingFTP service, then it will rebuild the SQLite database records.

Re: Weblinks not working

Posted: Tue Dec 14, 2021 11:37 am
by JediDavs
I have this error too.

Attempted the delete of the bookmark_db file (Must have already stopped the service)

Restarted the service - and the same error persists. SFTP downloads are unaffected. Just the weblinks.

Re: Weblinks not working

Posted: Fri Jan 28, 2022 11:38 am
by JediDavs
I have upgraded to 7.0.2 and this fault is still present.

Re: Weblinks not working

Posted: Mon Jan 31, 2022 9:22 am
by JediDavs
I think the dedupe service was the cause of our issues...

Switching it off seemed to immediately fix the weblinks.

Run the following command from a Porershell (Admin) prompt:

Start-DedupJob -Volume X: -Type unoptimization (Where X is the volume you data is held).

Re: Weblinks not working

Posted: Fri Apr 22, 2022 2:39 am
by FTP
The new version 7.0.7 fixed an issue related to Windows Data Deduplication service.
So please upgrade to this version (or newer version), then you can keep using Deduplication service.