Outbound/Inbound files erroring out due to Authentication f

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Outbound/Inbound files erroring out due to Authentication f

Postby RavindraDubba » Thu Jan 21, 2021 3:47 pm

Outbound/Inbound files erroring out due to Authentication file getting corrupted multiple times on WINGFTP machine

This issue occurred when the ('userID_DHP.xml') XML file containing the authentication information of a user became corrupted. It was the second time it occurred. The first time when it occurred, we thought it was a one-off situation and assumed that restoring the file would fix it. Restoring (our Linux technical team helped with this) the file did fix the issue the second time as well (Once we received the retrieved file from the Linux team we restored it on the wing sftp server.). However, since it occurred for the second time in less than a month, we involved the Linux/Red-Hat teams for further analysis. As per RedHat Support, there is no issue with filesystems or OS side, and that if the file userID_DHP.xml is being accessed by an application, please check with your application provider/SFTP server support, for further assistance on this issue".

Component: 837InstXML-FilePickUp
Error Trace: com.pilotfish.eip.EIPException: Error while listening
at com.pilotfish.eip.extend.AbstractListener.notifyListenersOnError(AbstractListener.java:276)
at com.pilotfish.eip.extend.AbstractListener.notifyListenersOnError(AbstractListener.java:260)
at com.pilotfish.eip.modules.file.ftp.FTPListener.doListening(FTPListener.java:409)
at com.pilotfish.eip.modules.file.ftp.FTPListener$2.run(FTPListener.java:276)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.runAndReset(FutureTask.java:305)
at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:305)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.util.concurrent.ExecutionException: com.pilotfish.eip.EIPException: Failed to make SFTP connection
at java.base/java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.base/java.util.concurrent.FutureTask.get(FutureTask.java:191)
at com.pilotfish.eip.modules.file.ftp.FTPListener.doListening(FTPListener.java:397)
... 7 more
Caused by: com.pilotfish.eip.EIPException: Failed to make SFTP connection
at com.pilotfish.eip.modules.file.ftp.AbstractSftpHandler.connect(AbstractSftpHandler.java:131)
at com.pilotfish.eip.modules.file.ftp.FTPListener.execute(FTPListener.java:440)
at com.pilotfish.eip.modules.file.ftp.FTPListener.access$000(FTPListener.java:45)
at com.pilotfish.eip.modules.file.ftp.FTPListener$3.call(FTPListener.java:385)
at com.pilotfish.eip.modules.file.ftp.FTPListener$3.call(FTPListener.java:378)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
... 1 more
Caused by: java.io.IOException: SSH authentication FAILED.
at com.pilotfish.eip.modules.file.ftp.AbstractSftpHandler.connect(AbstractSftpHandler.java:127)
Fri Jan 03, 2020 8:50 pm

Re: Outbound/Inbound files erroring out due to Authenticati

Postby FTP » Fri Jan 22, 2021 8:27 am

Which version of Wing FTP Server are you using? If you are still using some old version, please upgrade to the latest version 6.4.8 first. And please also check whether existing .bakfile files under the folder "/Data", remove them if you can find.
Site Admin
Tue Sep 29, 2009 6:09 am

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