Session Expired on Web

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JohnsonCat
Posts: 10
Joined: Mon Nov 02, 2020 5:58 am

Session Expired on Web

Post by JohnsonCat »

i notice some issues when users login to web interface, if a user's public IP addresses keep changing, for example, when visiting through AWS, the user's connections got dropped (cannot login) or the user receive 'Session Expired' error in their browsers.
the server version is 6.0.7.
don't know if it's the same issue from sftp, very few users using sftp.
any idea? thank you
FTP
Site Admin
Posts: 2072
Joined: Tue Sep 29, 2009 6:09 am

Re: Session Expired on Web

Post by FTP »

Yes, correct, the web session will expire if client IP changes, it is a security design.
If you want to remove this protection function, please contact us via email.
FTP
Site Admin
Posts: 2072
Joined: Tue Sep 29, 2009 6:09 am

Re: Session Expired on Web

Post by FTP »

You can also check this KB article for solving that issue: viewtopic.php?t=3837
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